FAQ

Where is Bikecomponents.ca from?
We’re Canadian company located in Waterloo, Ontario. If you’re trying to get in touch, and we don’t immediately get back to you, we’re probably out riding the local Hydro Cut trails.

Is the item I’m ordering in stock?
If you can add it to the cart, it is in stock. In the unlikely event that something you order ends up being unavailable, we will immediately contact you with options, including a full refund. Bikes, frame and some wheel-sets may require more shipping lead time, please contact us to confirm before ordering if you're in a hurry.

How much is shipping?
Orders over $150 (with some exceptions) ship FREE! Shipping rates for orders under $150 are calculated at checkout and you can choose from various rates and services from Canada Post or UPS. 

What countries do you ship to?
Currently we ship to Canada & USA. 

How do you ship?
The standard shipping method is Canada Post Expedited Parcel, this also applies in orders that qualify for free shipping. For Canada Post Expedited Parcels the estimated delivery time to most destinations in Canada is 2-7 business days from the time of pickup from our warehouse. Xpresspost and various UPS options are also available if you're looking to have your order faster. For Canada Post Xpresspost the estimated delivery time to most destinations in Canada is 2-4 business days from the time of pickup from our warehouse. UPS shipments are delivered in 1-4 business days depending on the service selected. 

How long before my order ships?
Most component orders are verified, processed, packed, and shipped out within 1-2 business days. Bikes, frame and some wheel-sets may require more shipping lead time, please contact us to confirm before ordering if you're in a hurry.

Will I be notified when my order ships?
Yes, you will receive an email as soon as you order is shipped. This will be sent to the email address you provided when placing your order so please ensure its correct. 

Where do you ship from?
We're based in Waterloo, Ontario, Canada, and orders are shipped from our Waterloo warehouse.

Can I track my order?
Yes! Once your order ships you will receive an email with the tracking number. 

How long until I have my order?
Most customers in Canada & US will have their order in-hand within 2-7 business days or less. Some orders and delivery regions may take up to 15 business days.    
 

Do you offer local pickup?
Unfortunately, at this point we don’t offer local pickup. We do offer free shipping on orders over $150.

What is your Return/Refund/Exchange policy?
You can find our Return Policy HERE. We make it really easy and simple. 

I have a warranty issue, what do I do?
Please see our Product Warranty page HERE.

My Shimano parts didn’t include a retail box. Why?
For some Shimano products the original packaging is not included, it's often very large and bulky. This significantly reduces package sizes (and to some extent, weight), reducing shipping costs.