Refund policy

Bikecomponents.ca offers a 30-day return policy on all new items. Items MUST be in their original packaging and in the same NEW conditions as you received them. Please inspect your items upon receipt and contact us immediately if any item is defective, damaged or incorrect. We will evaluate the issue and make it right as soon as possible.

Damages caused by incorrect installation or improper handling during installation are the buyer's responsibility. Please have your components professionally installed by a bicycle mechanic if you’re not comfortable with the installation. Please also ensure compatibility before ordering. Keeping returns to a minimum enables us to keep our prices low. 

To start a return, contact us or email us at hello@bikecomponents.ca. If your return is accepted, we'll send you instructions on how ship the item(s) back to us. Items sent back to us without first requesting a return will NOT be accepted.

  • Frames and bikes can be returned in NEW condition for store credit ONLY. No exceptions.
  • ONLY return NEW items.  Returned items which have been installed, used, and not in NEW condition are NOT eligible for a refund. We may, at our discretion, approve a return for a used item and issue a store credit, minus a 15% restocking fee and the original shipping costs, even if shipping was free or discounted at time of purchase.
  • Item(s) exceeding the 30-day return limit which are still brand new, unused, and in their original packaging can be returned for store credit ONLY.
  • Certain items cannot be returned (e.g. special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.
  • If any items were defective or damaged upon receipt, or if you received the incorrect item(s), we will send you instructions on how to print a prepaid return shipping label to handle any exchanges or refunds ASAP. Please NOTE: prepaid return shipping labels are available for domestic Canadian customers ONLY.
  • For standard returns the flat rate shipping costs are $12.95 and are the buyers responsibility. 
  • Please remember it can 3-5 business days for your bank or credit card company to process and post a refund after it has been initiated on our end.

If you need to exchange an item, the fastest and best method is to simply contact us and we can facilitate the exchange.

Please feel free to always reach out with any questions. We're more than happy to help and answer any questions.